An independent retail travel agency providing a broad range of leisure travel services, including family holidays, cruises, river cruises, tailor-made itineraries, ancillary services and UK airport transfers.
The customer base includes affluent private clients, retirees, business owners and families, alongside a smaller business-travel element. Cruise bookings are a growing part of the offering.
Business Highlights
• Around 90% of customers return each year, with some booking two or three trips
• Award-winning reputation for customer service
• Broad capability to source and book a wide variety of travel
• Growing cruise and river-cruise offering
• Trusted UK airport-transfer partners used for approximately 10 years
• Strong face-to-face customer relationships supported by an established retail presence
• Customers willing to travel 10-15 miles to use the agency
• Some business-travel activity alongside the core leisure offering
• Out-of-hours support available for emergencies and last-minute changes
• New business supported by social marketing, networking, website activity and consortium/operator marketing
This represents an attractive acquisition opportunity for a travel professional or complementary operator seeking a loyal customer base, strong service reputation and established retail presence, with clear scope to develop marketing and broaden the existing proposition.
